Exhibitor Information
Welcome to Dallas!
Your event organizer and the event's general service contractor are often the primary contact points for event-specific information for exhibitors. Exhibitor FAQs are listed below.
FAQs
Is there a lost and found?
Kay Bailey Hutchison Convention Center Dallas has partnered with Boomerang to make lost and found quick and easy! Submit a lost and found report.
How do I get to the Freight Marshaling Yard?
If you need GPS driving directions for the Freight Marshaling Yard, please use the following address and/or link:
Where is the Exhibitor Loading Dock entrance?
If you need GPS driving directions for the Lamar Gate (Loading Dock Entrance), please use the following address and/or link: 839 S. Lamar St., Dallas, TX 75202
Where can I find convention center parking?
If you need GPS driving directions for the KBHCCD Parking Garage, Lot C, or Lot E, please use the following addresses and/or links:
- Parking Garage, Intersection of Memorial Dr. & S. Griffin St., Dallas, TX 75202
- Parking Lot C, 502 S. Lamar St., Dallas, TX 75202
- Parking Lot E, 500 Memorial Dr., Dallas, TX 75202
What other services does Smart City provide for exhibitors?
Smart City Networks, the leading telecommunication and event technology provider, expertly arranges turnkey services for show managers and exhibitors. All you have to do is decide which services best meet your needs:
- Video conferencing
- Virtual trade shows
- Webcasting (Internet broadcasting)
- Show infrastructure design, installation
- Telephone lines, instruments, and calling plans
- Dedicated modem lines and instruments
- Special circuits: ISDN, DSL, T-1, T-3
- Networking: Ethernet, internet, point-to-point/multipoint
- Cellular phones and papers
- Equipment rentals
Please contact Smart City Networks at (214)853-8119 for a quote.
Do you provide rooftop access?
Rooftop access is prohibited. Signs and banners may not be hung from the roof, and antennas may not be installed on the roof.
Do I need to supply floor plans for my island booth?
Submit a floor plan showing the location of the service to be installed at least 30 days before the first move-in day of your event.
How long does the power stay on?
All electrical services include 24-hour power. For additional information, please contact the approved utility service provider chosen by the event organizer.
Can I plug my equipment into existing outlets?
All electrical services must be completed by the approved utility service provider selected by the event organizer. Please contact them should you have any questions.
Are ceiling drops or rigging points available? If so, are there additional costs?
This process is managed by your General Service Contractor and must be approved by KBHCCD in advance. Once installed, all rigging is subject to inspection by the KBHCCD. Rigging inspection fees apply. For additional policies and procedures, including weight limitations, contact your Event Manager.
Will there be a service desk on the show floor?
It is up to each event organizer and/or their general service contractor to decide whether to provide a service desk on the show floor for their event. Please contact the event organizer to confirm this information.
Can I bring my generator?
Outside generators are prohibited at the KBHCCD.
How do I go about ordering electrical services?
Electrical must be ordered for each booth requiring power through the electrical provider selected by the event organizer. Up to 100 AMP service can be provided at any floor pocket in the exhibit halls. All electrical services must be completed by the approved utility service provider selected by the event organizer to handle the event. If you would like to order electrical service, please refer to the exhibitor kit produced by the event organizer and/or its general service contractor.
